Help and FAQ

WebDisk Backup is a backup service in the WebDisk cloud for computers, servers and virtual machines, built on Veeam software and billed as a monthly subscription. You buy backup licences and storage for your backups, and once you pay we automatically create your organisation in the backup console. You set up backup jobs in the console and manage your subscription, invoices and support tickets in the portal at backup.webdisk.io.

You buy any combination of four items: agent licences for PCs and laptops, agent licences for physical servers, virtual machine backup licences, and backup storage measured in GB. The licences set how many devices and machines you can protect, and the storage sets how much space your backups can take up in the WebDisk cloud. You can change every quantity later in the portal.

A PC/laptop licence costs €5.00, a server licence €15.00, a virtual machine licence €15.00, and backup storage €5.00 per 1 TB — all net prices per month. You pay only for the quantities you choose, with no fixed bundles, and storage is charged pro rata for every GB (1 TB = 1024 GB). The calculator on the home page and the cart show the net amount, VAT and the gross total before you pay.

You pay in Polish złoty, euro or US dollars, and the prices in the price list are net amounts. We add 23% VAT to the order — you see the VAT and the final gross amount in the cart before you pay. The exception is a company from another European Union country that orders with an invoice and gives an EU VAT number confirmed in VIES: the reverse charge then applies and the payment page shows the amount without VAT. You choose the currency at purchase and the whole subscription is billed in it.

As much as your backups will take up, including the versions you want to keep — and at least 50 GB if you buy virtual machine licences. Virtual machine backups are stored only in the storage you have purchased, which is why the cart will not accept a VM licence without it. You can increase storage at any time in the portal, which shows how much space your backups already use.

Yes — the licences you choose in the cart are included in the subscription price, and you do not buy them separately. The subscription covers agent licences for computers and servers and virtual machine backup licences in the quantities you set in the cart, and they end together with it. If you would like to check before buying how to connect virtual machines from your environment, write to us at support@webdisk.io.

Once your order is paid, you receive an email with a "Set password" link: you set the password, sign in to the backup console, install the agent on the computers and servers you want to protect, and set up your backup jobs. We create your organisation in the console automatically after payment, and you can follow its status in the WebDisk Backup portal. You will find the console address and your login in the email and in the portal, and if the link expires you can send yourself a new one from the portal.

You sign in to the WebDisk Backup portal with your WebDisk account — the same one you use for other WebDisk services — and to the backup console with the password set from the link in the email you receive after purchase. If your WebDisk account is created with this purchase, the link sets one password for both; if you already have a WebDisk account, the link sets only the console password and you sign in to the portal with your existing password. From then on these are two independent passwords: you reset the account password on the WebDisk sign-in page, and you can send yourself a new console password link from the portal.

You do — in the backup console you choose which devices and data are backed up, how often, and how long previous versions are kept. WebDisk provides the licences, the backup storage and access to the console, while setting up the jobs and checking their results is your responsibility. Test a restore from time to time to make sure your backups are complete; if you have questions, we will help through a ticket in the portal.

In the WebDisk Backup portal, under "Change quantities" — before confirming you see the new monthly amount and any additional charge. An increase takes effect immediately, and you pay pro rata for the rest of the current billing period. A decrease applies from the next billing period and cannot go below what you already use, so first remove any devices or backups you no longer need in the console.

Backups that do not fit in the storage you have purchased will not be saved in the WebDisk cloud, and a device beyond your number of licences will not be backed up until you increase the quantity. The portal shows used storage and used licences against your limits and warns you before you reach them. You can increase quantities in the portal straight away, without waiting for the end of the billing period.

Yes — if you indicate at purchase that you want an invoice and enter your company details with a Polish NIP or an EU VAT number, we issue a VAT invoice for every successful payment. You can download invoices in the WebDisk Backup portal and correct your invoicing details in your profile there. Without a tax number you receive a payment confirmation, and we will issue an invoice on request sent to office@webdisk.io.

Your backups do not disappear straight away. When a payment fails, we send you a reminder email with a link to pay the overdue invoice and an additional deadline of 7 days. If the arrears persist, we suspend the service no earlier than 14 days after the payment due date: new backups are no longer saved in the WebDisk cloud, but your stored data stays intact. After 60 days we give notice of termination with a 30-day notice period, so the agreement ends 90 days after the payment due date. Invoices for further months are still issued during the suspension and are due: we resume the service automatically once all outstanding invoices are paid. After the agreement ends, we keep your backups for 30 more days — during that time you have no access to the backup console, but at your written request sent to support@webdisk.io we will make the backups available for download, and you can restore the service with the stored backups in the portal after paying the outstanding invoices. After that we delete the backups permanently.

You cancel the subscription in the WebDisk Backup portal: the service runs until the end of the paid period, then we keep your backups for 30 more days, after which we delete them permanently. Until the end of the period you can undo the cancellation with the "Resume" button. For 30 days after the service ends it is suspended — no new backups are saved, but your stored data stays untouched and you can restore the service in the portal. During that time the backup console is unavailable; we will make the backups available for download at your written request sent to support@webdisk.io. We will send you a warning email before deletion, and deleted backups cannot be recovered.

The fastest way is "Tickets" in the WebDisk Backup portal — the ticket automatically includes the details of your service, so you do not have to copy them. You can also write to support@webdisk.io or call +48 574 311 332. For personal data matters, contact our Data Protection Officer at iod@webdisk.io.